Terms & Conditions
1. Acceptance of Terms
By accessing or using the IT and cybersecurity services provided by Malimar Technology Group, Inc. ("Malimar," "we," "our," or "us"), including remote, onsite, chat, or phone-based support, you ("Client," "you," or "your") agree to be bound by these Terms and Services. If you do not agree, please do not use our services.
2. Services Provided
Malimar Technology Group, Inc. offers comprehensive remote, onsite, chat, and phone support services, including:
Helpdesk and technical support
Cybersecurity monitoring and incident response
System diagnostics and infrastructure management
Hardware installation and onsite maintenance
Compliance audits and consulting
Remote backup and disaster recovery solutions
Services may be delivered through secure client portals, remote access tools, phone, or on-location technicians.
3. Access and Monitoring by Technicians
To ensure system performance, security, and continuity of service, authorized Malimar technicians may access client systems, networks, or managed infrastructure at any time, without prior notice, when:
Continuous monitoring or management has been authorized
An automated alert or system trigger indicates a potential issue
Maintenance, updates, or threat mitigation is required
Immediate action is necessary to prevent service interruption or data loss
Such access is limited strictly to authorized personnel and is logged, monitored, and conducted in accordance with client agreements and regulatory compliance obligations.
Clients are responsible for notifying us in writing if such access must be restricted or subject to additional internal authorization procedures.
4. Compliance and Regulatory Alignment
Malimar complies with all applicable laws and regulatory standards, including but not limited to:
HIPAA (for clients managing PHI)
SOC 2 Type II and ISO/IEC 27001 (for security and data integrity)
NAIC Insurance Data Security Model Law (for insurance sector compliance)
Other applicable data privacy laws (e.g., CCPA, GLBA, GDPR)
We implement administrative, technical, and physical safeguards appropriate to the level of sensitivity of the data we manage.
5. Data Privacy, Security & Confidentiality
All data handled—whether through remote tools, phone/chat support, or onsite—is protected using encryption, access controls, and monitoring. Client data is treated as strictly confidential and will not be disclosed to third parties without consent unless legally required.
6. Service Access and Communication Channels
Malimar provides client support via the following channels:
Live Chat: Through our website during business hours
Phone Support: [Insert Phone Number]
Helpdesk Portal: 24/7 ticketing system
Email Support: [Insert Email Address]
Onsite Visits: Scheduled and emergency service visits by certified technicians
6. Service Availability and Access
Malimar provides standard support hours [Insert Days/Times], with options for 24/7 support under specific contracts. Access to services may require secure login credentials, remote access software, or administrator authorization. Clients are expected to provide a safe and secure environment for onsite visits.
7. Payment Terms
All services are billed per your agreement or service plan:
Invoices are due within [Insert Payment Terms]
Additional charges may apply for after-hours, emergency onsite visits, or specialized consulting
Late payments may result in service suspension or collection action
8. Intellectual Property
All software, documentation, procedures, and tools provided remain the intellectual property of Malimar Technology Group, Inc., unless otherwise agreed upon in writing.
9. Limitation of Liability
Malimar is not liable for indirect or consequential damages, including data loss, service interruption, or business downtime caused by third-party failures or client misuse. Liability is limited to the amount paid for services in the past 12 months unless otherwise agreed in a signed MSA.
10. Termination
We may suspend or terminate services due to non-payment, misuse, or violations of these Terms. Upon termination, all data in our possession will be returned or securely destroyed in accordance with legal and contractual obligations.
11. Governing Law
These Terms are governed by the laws of the State of [Insert State]. Disputes shall be resolved in the courts of that jurisdiction, unless stated otherwise in a separate contract.
12. Changes to Terms
Malimar reserves the right to modify these Terms and Services at any time. Changes will be posted on our website and will take effect upon publication. Continued use of services indicates acceptance of revised terms.