2. Services Provided

Malimar Technology Group, Inc. offers comprehensive remote, onsite, chat, and phone support services, including:

• Helpdesk and technical support

• Cybersecurity monitoring and incident response

• System diagnostics and infrastructure management

• Hardware installation and onsite maintenance

• Compliance audits and consulting

• Remote backup and disaster recovery solutions

Services may be delivered through secure client portals, remote access tools, phone, or on-location technicians.

3. Access and Monitoring by Technicians

To ensure system performance, security, and continuity of service, authorized Malimar technicians may access client systems, networks, or managed infrastructure at any time, without prior notice, when:

• Continuous monitoring or management has been authorized

• An automated alert or system trigger indicates a potential issue

• Maintenance, updates, or threat mitigation is required

• Immediate action is necessary to prevent service interruption or data loss

Such access is limited strictly to authorized personnel and is logged, monitored, and conducted in accordance with client agreements and regulatory compliance obligations.

Clients are responsible for notifying us in writing if such access must be restricted or subject to additional internal authorization procedures.

4. Compliance and Regulatory Alignment

Malimar complies with all applicable laws and regulatory standards, including applicable data privacy laws (e.g., CCPA, GLBA, GDPR).

We implement administrative, technical, and physical safeguards appropriate to the level of sensitivity of the data we manage.

5. Data Privacy, Security & Confidentiality

All data handled—whether through remote tools, phone/chat support, or onsite—is protected using encryption, access controls, and monitoring. Client data is treated as strictly confidential and will not be disclosed to third parties without consent unless legally required.

6. Service Access and Communication Channels

Malimar provides client support via the following channels:

• Live Chat: Through our website during business hours

• Phone Support: 1-888-625-4627 (MALIMAR) or +1 (619) 444-2200

• Helpdesk Portal: 24/7 ticketing system

• Email Support: support@malimar.com

• Onsite Visits: Scheduled and emergency service visits by qualified technicians

7. Service Availability and Access

Malimar provides standard support hours (Monday–Friday, 8:00 AM–5:00 PM), with options for 24/7 support under specific contracts. Access to services may require secure login credentials, remote access software, or administrator authorization. Clients are expected to provide a safe and secure environment for onsite visits.

8. Payment Terms

All services are billed per your agreement or service plan:

• Invoices are due within the period stated in your service agreement or invoice

• Additional charges may apply for after-hours, emergency onsite visits, or specialized consulting

• Late payments may result in service suspension or collection action

9. Intellectual Property

All software, documentation, procedures, and tools provided remain the intellectual property of Malimar Technology Group, Inc., unless otherwise agreed upon in writing.

10. Limitation of Liability

Malimar is not liable for indirect or consequential damages, including data loss, service interruption, or business downtime caused by third-party failures or client misuse. Liability is limited to the amount paid for services in the past 12 months unless otherwise agreed in a signed MSA.

11. Termination

We may suspend or terminate services due to non-payment, misuse, or violations of these Terms. Upon termination, all data in our possession will be returned or securely destroyed in accordance with legal and contractual obligations.

12. Governing Law

These Terms are governed by the laws of the State of California. Disputes shall be resolved in the courts of that jurisdiction, unless stated otherwise in a separate contract.

13. Changes to Terms

Malimar reserves the right to modify these Terms & Conditions at any time. Changes will be posted on our website and will take effect upon publication. Continued use of services indicates acceptance of revised terms.