Tuesday Dec 12

Need a reliable partner for application maintenance and support?


Application maintenance without glitches
If you are looking for a reliable partner for complete application maintenance and support, you have come to the right place. We provide you with on site information technology experts, program managers and development teams that have one mission in life- to keep your application up and running without any glitches and to provide full support in the remote possibility that a problem should arise.

Our application maintenance and support services bring many advantages:

  • Save on time and expensive rework. Our methodology follows industry best practices, ISO documented processes and incorporates high technical capability so rework is rarely involved. We usually get it right the first time.
  • Our experienced and highly qualified engineers have years of working on sensitive applications, this reduces the implementation cycle. Their software expertise enables
    our staff to get to the root of technical problems in a jiffy.
  • Support is available in various forms. Our onshore and offshore software developers are
       on the call constantly to troubleshoot, so application downtime and support costs are
       minimized.

Features of our application maintenance and support services:
  • Flexible pricing parameters either flat rate, per incident or per seat.
  • Maintenance services can be classified as after-hours, select-hours, or on a 24x7 support basis.
  • Technical support services by phone, email and/or fax.
  • Error tracking and debugging.
  • End user support.
  • Technical troubleshooting.
  • Application upgrades and enhancements.
  • Web content updates.
  • Quality assurance testing.
  • Functional extensions.
  • Legacy migration for applications.
  • Application documentation.


Types of applications we maintain and support:
We offer maintenance and support services for a range of enterprise applications
  • Company specific applications for purposes like finance and accounting, HR, manufacturing, sales and marketing.
  • Corporate sites, performance evaluation systems, extranets and intranets.
  • Commercial, customized CRM and ERP systems.

Video and Media Services

  • Professional audio editing and video editing
  • Hardware distribution provider for HLS, HTTP streaming, and IPTV services.
  • CDN (Content Distribution Network) hosting and streaming provider

Services & Managed Support

  • Helpdesk support service
  • Technology assessment services
  • Security auditing
  • Routine preventive maintenance
  • Disaster recovery planning
  • Document Your IT Infrastructure
  • Software/hardware inventory tracking
  • Licensing compliance analysis Expert Technical Support Services
  • CIO level advisory 24x7 system monitoring
  • CRM/ERP consulting and implementation
  • Domain Policy management
  • Folder or Directory Security
  • Management Active directory
  • Maintenance

Telecommunication Services

  • Private Network/MPLS
  • Integrated T1’s Dynamic T1’s
  • Internet Access
  • VoIP Services
  • Data T1’s
  • Data E1, E3
  • Data Fiber

IBackup

Professional

Standerd